MON - FRI 9am-6pm SAT 10am - 5pm SUN 10am - 4pm
Orders are being dispatched Monday - Friday. Courier services are still experiencing an increase in parcel processing, so please be patient and follow your package using the tracking number provided.

Please email enquiries to

Online orders will be processed, packaged and couriered Monday to Friday through Aramex (Fastway Couriers) within New Zealand. Please utilise the provided tracking number to follow your parcel to the door. Allow 2-5 working days for delivery.

We can offer an insured service through Pack and Send for oversized, fragile or valuable items. This must be specified when purchasing. Please contact us at

Aramex Couriers are a Non-Signature Service for residential deliveries. As part of this service, Courier Franchisees will not be required to obtain a signature at the time of delivery and will leave all freight in a safe and secure place at the customer's home or business address. 

Signature delivery may be possible at an additional cost. 

Rural delivery is an additional $6 nationwide.

AVAILABLE ON REQUEST: We apologise that we cannot offer international shipping as a regular service on our website. However, we can work with you to have pieces shipped overseas on a case by case basis. Please email us at if you would like to enquire about terms and conditions for international shipping.

All items are packaged with care by our staff. However, from time to time items may arrive damaged due to rough handling during delivery. Please check the item upon receipt by the courier and advise us immediately by email or phone call if there is a problem. ORA Gallery takes great care in applying protective packaging for the safe transit of your purchase.
If there is visible damage to your package, take photo evidence, open and inspect the contents to see if the product is affected. Please call us immediately to notify. All damage claims must be made within 7 days of receipt of delivery.